Portfolio

Technical Support Specialist with a Computer Science background and experience resolving technical issues, managing high-volume support requests, and delivering reliable end-user support in fast-paced environments. Skilled in troubleshooting systems, diagnosing network and application issues, and maintaining clear technical documentation to ensure accurate tracking and resolution of incidents.

Known for a structured and analytical approach to problem solving, strong communication, and the ability to translate complex technical concepts into practical solutions for users. Experienced collaborating with cross-functional teams to resolve technical challenges, improve support workflows, and maintain high service standards.

Actively expanding skills in software engineering, systems and network administration, and database technologies, with a strong interest in building scalable solutions and supporting technology environments that prioritize reliability, security, and user experience.